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Return Policy

Cancellation 

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out. Generally your order is shipped in 12-24 hours.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product, if the product is defective. To be eligible for a return, your item must be unused. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our transit station.

Refunds (if applicable) 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at care@tuliptales.com

Please contact our Customer service at care@tuliptales.com to get the return address.

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